1/20/2024 0 Comments Hsbc order cheque book![]() Our overseas HSBC branch staff will check and make a copy of your original ID and witness your signatures on the customer instructions. If you forgot your signature specimen or want to update your identification, you can download the Customer Information Sheet for Requesting Personal Account Document Authentication at HSBC Overseas Branch via HSBC public website and follow the instructions accordingly. Ensure the information you provide is complete and accurate, and your signature matches the one we have in our record. If you can't make the changes via automated channels (ie online banking or mobile banking platforms), you can mail-in the Change of Address and/or Customer Information Instruction Form (for Personal Customer). customer hotline (with phone banking PIN) HSBC Online Banking (with security code generated from your security device or HSBC HK Mobile Banking app) You can update your personal information by: How can I change my personal information if I'm overseas? if you update your mobile number or email address via the mobile banking app, your updates will be effective immediately.if you want to update personal information of insurance policy, please refer to Insurance - Manage your policy FAQs.updates you make to your personal information (except ID) during Monday to Friday 09:00-20:00, and Saturday 09:00-17:30 will be effective immediately.it normally takes no more than 7 working days upon receiving your form with completed information after verifying that your signature matches the one we have in our record.How long does the personal information update take to process? Please ensure the information you provide is complete and accurate if you prefer to mail-in your instructions. Alternatively, you can submit the completed Change of Address and/or Customer Information Instruction Form (For Personal Customer) by mail or visit any HSBC branch in Hong Kong.If you have a valid mobile number, but your email address in our record is missing or invalid, you can add or update it via HSBC Online Banking (with security code generated from your HSBC HK App or security device). ![]() Keep your HKID handy when you start to add/update mobile number and/or email address on the app. If you only have either one which is valid and wish to do the update via HSBC HK App, you can only add/update the missing/invalid one via HSBC HK App.
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